I've been working with a team this week that is in the throws of planning their year. One of the team members observed that her group seems to be getting the lion’s share of the load, and the watchful eye of the tiger. That is to say, she felt her team seemed to be unfairly prioritized above the other teams in her group.

The reason she felt this way is because she looked at the organizational objectives at the CEO level, and many more of the priorities on his list fell on her shoulders as co...

Conflict. For some it is a four letter word. For others, it is the welcome and necessary opposite pole to harmony. Here are some of the truths about conflict that I have observed over my years facilitating teams through decisions.

Conflict is the outcome of separate realities that have been developed through incomplete or distorted information. Conflict arises when listening and understanding stop. When understood for what it is, conflict can be managed and can produce extraordinary innovatio...