Management Expert

Re-thinking Continuous Improvement

Posted by Mary Legakis on Wednesday, May 9, 2012 In : Managerial Skills

I was reading a blog today about re-thinking continuous improvement, and it sparked a whole lot of debate in the comments section of the blog.

The writer, Ron Ashkenas, asks a great question: "how do we make sure that continuous improvement is used correctly, in the right way, for the right things?"

A couple of thoughts came immediately to mind:

#1: Let's take a look at human nature. Some people's personality type is highly procedural. That is, they find or build a process that seems to work...
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Identifying, Understanding and Overcoming Resistance to Change

Posted by Mary Legakis on Monday, April 30, 2012 In : Managerial Skills

Implementing change is an often talked about and rarely understood business management concept. There are thousands of models for understanding it, all of which work at the conscious level of understanding. I think it's time to take it a level deeper. Understanding the behavioural implications of resistance at the conscious and sub-conscious levels can better prepare you for implementing change effectively.

On the surface, 10-20% of a group will spearhead the change and get on the bus fastes...

The Pursuit of Greatness - One Company's Story

Posted by Mary Legakis on Friday, April 27, 2012 In : Getting It Done

Feedback is All About Friendly Fire

Posted by Mary Legakis on Wednesday, April 11, 2012 In : Managerial Skills

I've been training lots of people lately on how to give feedback painlessly. There is a secret sauce, a formula so-to-speak, that ought to be known by everybody but that is so rarely taught it has become a mystery greater than the miracle of life itself.

Here is the issue with feedback. We're all afraid to give it. We're afraid for lots of reasons:

Fear we won't be liked.

Fear we'll make the other person have a bad day, and then we won't be liked.

Fear the other person will react emotionally, gos...
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Re-thinking Continuous Improvement

Identifying, Understanding and Overcoming Resistance to Change

The Pursuit of Greatness - One Company's Story

Feedback is All About Friendly Fire

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